Legal & Privacy Information
How website information, appointment coordination, tracking choices, and external services are handled.
Last updated: July 2026
Privacy Policy
How we collect, use, and protect your information.
Information We Collect
The general WhatsApp appointment tools prepare a coordination message using only the selected service category and preferred scheduling information, such as a date or time. The Respond.io website chat integration is currently disabled. Do not send symptoms, diagnoses, medications, reports, images, or other medical information through WhatsApp or other public channels.
How We Use Your Information
The selected service category and preferred scheduling information, such as a date or time, are used only to prepare an appointment-coordination message. The Respond.io website chat is not active. If clinical documents are required, the team will confirm an approved secure channel.
Data Security
We use appropriate administrative and technical safeguards to protect personal and medical information. Access to patient records is limited to authorized healthcare personnel.
Your Rights
You may request access to, correction of, or a copy of your personal or medical information in accordance with applicable healthcare rules.
Website Analytics and Ads Tracking
With your optional consent, this website may use Google Analytics, Google Ads, and Meta Pixel to measure coarse page categories and basic contact actions such as WhatsApp, phone, and directions clicks. We do not send symptoms, names, phone numbers, appointment notes, WhatsApp message text, medical form details, full page URLs, query parameters, or link text to these tools.
Your Tracking Choice
Non-essential analytics and ads tracking is optional. You can accept, reject, or change your choice. Essential site functions, clinic information, and WhatsApp booking links remain available even if you reject non-essential tracking.
Third-Party Services
When you open WhatsApp, Google Maps, Meta, Instagram, TikTok, LinkedIn, or another external service, that service may process information under its own privacy policy. The Respond.io website chat integration is currently disabled. Do not send symptoms, diagnoses, medications, reports, images, or other medical information through WhatsApp or social media. For an emergency, call Kuwait emergency services on 112.